Amazon charge a large handling fee so our prices have to be higher on the Amazon platform to cover costs. We prefer to pass savings onto our customers so direct prices are always significantly cheaper because there no additional costs.
SportCount Europe is an environmentally aware, sustainably run company that provides products and services for the health and fitness industry. Our aim is to help people feel healthier, revitalised and happier through adopting a more active and improved lifestyle. Since 2008 we have distributed the SportCount range throughout Europe, striving at all times to provide an exceptional service which reflects the high standards we hold at our core. We hope you enjoy visiting our site. Should you have any questions please remember you can compare the SportCount range, contact us, or browse our helpful FAQ’s below.
Mark Tinsley
Managing Director
Since 2008 we are proud to have acted as Europe’s primary authorized distributer of the SportCount range. This means you can always expect a high level of customer service, something we pride ourselves on. Due to our location in the UK and multi-lingual services, we are able to respond quickly and efficiently to our customers needs.
Amazon charge a large handling fee so when we sell on the Amazon platform our prices have to be higher to cover costs. We prefer to pass savings onto our customers so ordering direct from our website is always significantly cheaper because there are no additional costs.
You can see this on our comparison chart.
Yes certainly – please contact mark@sportcount-europe.com for further details.
We accept payment via PayPal, an established and secure online payments system. This means we do not keep a record of your credit card details. Please be aware that you do not need to create a PayPal account to complete your secure purchase.
UK orders are charged £0.00 and are shipped using Royal Mail’s ‘Second Class’ service. Delivery will normally take place within 1-3 working days.
European orders are charged £0.00 and are shipped by Royal Mail’s ‘Airmail’ service. Delivery will normally take place within 5-7 working days.
Should you wish to upgrade you can choose to use our ‘Signed for Service’. For UK orders, the cost of this service is £2.50. Please allow 1-2 working days. Worldwide orders are charged £10.00 and are shipped by Royal Mail’s ‘International Signed For’ service. Please allow 5-7 working days for delivery. Tracking reference numbers are available upon request.
Where possible, orders placed before 3pm will be shipped on the same day. Orders received after this time will be shipped the following working day.. The Coronavirus Pandemic has caused some occasional delays – we understand your eagerness to receive your brand new SportCount (we’d feel the same!) but please be patient while it makes its way to you.
Your SportCount has a one-year warranty. In the unlikely event that it develops a fault, please return it for inspection under warranty. You can return your purchase within 14 business days. Customers are responsible for paying the return shipping fee. Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. SportCount Europe will make every effort to replace or refund you within 14 days.
When you place an order we collect your name, e-mail address, mailing address and phone number (s). We may record which products you are interested in and which products you purchase. We may use this information to send you details or special offers relating to products that we feel you may be interested in. If you do not wish to receive this information please contact us. Rest assured we do not disclose private information to third parties. You can read our privacy poilicy here.
We are keen to support the excellent work of all charities so if you are completing a charity challenge and raising valuable funding, please contact us.
It is possible to replace your battery with a CR1216, CR2016 or CR2032 battery. You can do this yourself or you may wish to ask a jeweller. Either way, please ensure the waterproof seal is maintained – see FAQ for details of how to change your battery. Since the specific battery required depends upon the specific SportCount model that you have, please check your instructions before proceeding. Instructions can be downloaded from this FAQ section.
Changing your battery can be tricky so we would recommend that you ask a good quality jeweller to change your battery. Please remember to remind them to ensure the waterproof seal is maintained. Should you decide to change your own battery you can do so by carefully unscrewing the four screws on the back and removing the plastic gasket. Once you have replaced the battery, carefully fit the gasket and tighten the screws. You must ensure the gasket is correctly fitted and the screws are tightened to ensure a waterproof seal is achieved.
Although we have been supplying SportCount to customers throughout Europe since 2008 we have recently launched our new site and created a TrustPilot account. We would be grateful if you could take a moment to leave us a positive review. Equally, if an issue has occurred, or you have some advice we can use to help improve our service we’d be pleased to hear from you directly at mark@sportcount-europe.com
Why should I order from you?
We are Europe’s primary authorized distributer of the SportCount range. This means you can always expect a high level of customer service, something we pride ourselves on. Due to our location in mainland Europe, we are able to respond quickly and efficiently to our customers needs.
Will I be charged for shipping?
- UK orders are charged £0.00 and are shipped using Royal Mail’s ‘First Class’ service. Delivery will normally take place within 1-3 working days.
- European orders are charged £0.00 and are shipped by Royal Mail’s ‘International Signed For’ service. Delivery will normally take place within 5-7 working days.
- Worldwide orders are charged £10.95 and are shipped by Royal Mail’s ‘International Signed For’ service. Delivery will normally take place within 7-10 working days.
For same day posting, please complete your order by 4pm. Orders received after this time will be shipped the following working day. Should you require guaranteed next day delivery, please contact us.
* Swimming / Triathlon / Health & Fitness Clubs please contact us for details of our discount purchasing scheme.
For same day posting, please complete your order by 4pm. Orders received after this time will be shipped the following working day. Should you require guaranteed next day delivery, please contact us.
Orders are shipped from the UK. As a consequence of Brexit you may be charged an import fee by your countries customs department. It is the customer’s responsibility to pay any import fees – please check before ordering.
The Coronavirus Pandemic has caused some occasional delays – we understand your eagerness to receive your brand new SportCount but please be patient while it makes it’s way to you.
Where can I find a quick comparison chart for all of the SportCount products?
You can see this on our comparison chart.
What sort of payments do you accept?
We accept payment via PayPal, a secure, online transaction. This means we do not keep a record of your credit card details. Please be aware that you do not have to create an account to make your payment.
What if an item is out of stock?
The website will clearly state that an item is out of stock along with a date when we expect to be able to ship. If you continue with your order you will automatically be placed at the top of our waiting list. Alternatively, please take a look at one of our other products. We thank you for your understanding and patience in these circumstances.
What if something goes wrong with my SportCount?
Your SportCount has a one-year warranty. In the unlikely event that it develops a fault, please return it for inspection under warranty.
You can return your purchase within 14 business days. Customers are responsible for paying the return shipping fee.
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging.
SportCount Europe will make every effort to replace or refund you within 14 days.
I am doing a swim for charity. Can you help me?
We are keen to support the excellent work of all charities so if you are completing a swim challenge, please contact us.
Do you have a Privacy Policy?
When you place an order we collect your name, e-mail address, mailing address and phone number (s). We may record which products you are interested in and which products you purchase. We may use this information to send you details or special offers relating to products that we feel you may be interested in. If you do not wish to receive this information please contact us. Rest assured we do not disclose private information to third parties. You can read our privacy poilicy here.
Will I incur customs and import charges
Depending on your location, there may be charges levied in your country. Please check before you place your order.
Can I change my own battery?
Changing your battery can be tricky so we would recommend that you ask a good quality jeweller to change your battery. Please remember to remind them to ensure the waterproof seal is maintained. Should you decide to change your own battery you can do so by carefully unscrewing the four screws on the back and removing the plastic gasket. Once you have replaced the battery, carefully fit the gasket and tighten the screws. You must ensure the gasket is correctly fitted and the screws are tightened to ensure a waterproof seal is achieved.
What type of battery do I need?
It is possible to replace your battery with a CR1216, CR2016 or CR2032 battery. Since the specific battery required depends upon the SportCount model that you have, please check your instructions before proceeding.
